Aimee Horton

Is ‘Social Shaming’ the only way to get decent customer service?


I once wrote a post called Anti-Social Nation. You can read it here if you like.

Nearly two years later, and things don’t really appear to have moved on. Except that (most) firms tend to be shit hot when it comes to responding to social shaming when it comes to complaints. (more…)

Five things I hate to love about Social Media


I think it’s fairly well known that I’m a bit of a social media addict fan.  I’ve always loved the online world, I just can’t help it. First chatrooms, then discussion forums. Then at one point I got the opportunity to review a load of social media sites for work, and that, along with smartphones (my Blackberry Pearl was my best friend when The Beast was a newborn) solidified my affair with the constant tie to social networking. (more…)